Privacy Policy

Last Updated: September 2, 2026

COOLYOUNG Industries (“COOLYOUNG”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of visitors, customers, prospective buyers, distributors, importers, and business partners who interact with our website and services.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit www.coolyoungindustries.com, contact us, request a quotation, submit a product inquiry, request samples, or communicate with us through our live chat or email channels.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us or submit an inquiry, including:

  • Name

  • Business email address

  • Company name

  • Telephone number, if provided

  • Country or region

  • Product interests

  • Product specifications

  • Requested grades, quantities, packaging requirements, destination ports, or other purchasing requirements

  • Sample and testing requirements

  • Messages and information submitted through inquiry forms or live chat

  • Other information you voluntarily provide during business communications

We may also automatically receive certain technical information when you visit our website, including:

  • IP address

  • Browser type

  • Device and operating system information

  • Network information

  • Referring website

  • Pages visited

  • Clicks and internal navigation

  • Date and time of visits

  • General geographic information

  • Cookie and similar technology information

Squarespace may process browser, device, network, IP-address and website-usage information as part of hosting and analytics services.

2. How We Use Your Information

We may use personal information for the following purposes:

  • To respond to product inquiries

  • To prepare quotations

  • To communicate about walnut kernels, in-shell walnuts and other products

  • To understand grade, quantity, packaging and shipping requirements

  • To arrange or coordinate samples

  • To coordinate product testing or inspection requirements

  • To communicate regarding production, quality control, packing and export arrangements

  • To provide customer service

  • To maintain business correspondence

  • To improve our website and customer experience

  • To analyze website traffic and performance

  • To protect our website against fraud, abuse or security threats

  • To comply with applicable laws, regulations and legal obligations

  • To establish, exercise or defend legal claims

We do not use the information you submit through the website for purposes unrelated to legitimate business communications without an appropriate legal basis.

3. Product Inquiries and Requests for Quotation

When you submit a Request for Quote, contact form, email inquiry or other business request, we may use the information you provide to evaluate your requirements and respond to your inquiry.

Information may include product type, grade, color, size, quantity, packaging requirements, destination, intended application, sample requirements and other commercial specifications.

Providing this information is voluntary. However, we may not be able to prepare an accurate quotation or respond effectively if certain necessary information is not provided.

4. Live Chat and Tawk.to

Our website uses Tawk.to to provide live chat and customer communication services.

When you use the live chat function, information you provide may include:

  • Your name

  • Email address

  • Company name

  • Inquiry details

  • Messages exchanged with our team

Technical information such as IP address, browser information, device information and general location data may also be processed as part of the chat service.

Tawk.to states that its services may process information including names, email addresses, IP addresses, browser information, device information and usage information.

Where applicable, visitors may be asked to provide consent before beginning a chat. Tawk.to provides separate consent mechanisms for European visitors and certain U.S. jurisdictions.

Your use of Tawk.to may also be subject to Tawk.to's own privacy practices.

5. Website Hosting and Squarespace

Our website is hosted by Squarespace.

Squarespace may process information necessary to securely operate and deliver the website, including device, browser, network, IP address and website activity information.

Squarespace may also use cookies and similar technologies required for website functionality, security, performance and analytics.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate the website securely

  • Remember visitor preferences

  • Support website functionality

  • Understand website traffic

  • Measure website performance

  • Improve visitor experience

  • Support customer communication tools such as live chat

Some cookies are necessary for the website to function. Other analytics or performance cookies may be used only where permitted or where appropriate consent has been obtained.

Visitors may be able to accept, reject or manage non-essential cookies through the website's cookie consent controls.

Squarespace provides functionality that allows website owners to restrict non-essential cookies until visitors provide consent.

You may also control cookies through your browser settings.

7. How We Share Information

We do not sell or rent your personal information.

We may share information only when reasonably necessary with service providers that help us operate our website and business, including:

  • Squarespace, for website hosting and website services

  • Tawk.to, for live chat and customer communications

  • Microsoft 365, for business email and communication services

  • IT, security or technical service providers

  • Professional advisers where legally necessary

We may also disclose information when required by law, regulation, court order or governmental authority, or where necessary to protect our legal rights.

Service providers may process information only according to their own applicable contractual, privacy and legal obligations.

8. International Data Transfers

Because we serve international customers and use global technology service providers, personal information may be processed or stored in countries or regions outside your country of residence.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Visitors from the European Economic Area or United Kingdom should be aware that some service providers may process information outside the EEA or UK.

9. Legal Bases for Processing

Where the General Data Protection Regulation (“GDPR”) or similar laws apply, we may process personal information based on one or more of the following legal bases:

  • Your consent

  • Steps taken at your request before entering into a business relationship

  • Performance of a contract

  • Our legitimate business interests

  • Compliance with legal obligations

  • Establishment, exercise or defense of legal claims

Our legitimate interests may include responding to commercial inquiries, maintaining customer relationships, improving our website, protecting our systems and conducting legitimate B2B activities.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the business inquiry

  • Whether an ongoing commercial relationship exists

  • Contractual requirements

  • Accounting or tax requirements

  • Export documentation obligations

  • Legal or dispute-related requirements

  • Security and fraud prevention needs

When information is no longer reasonably required, we may delete, anonymize or securely archive it as appropriate.

11. Data Security

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission, email system or electronic storage method can be guaranteed to be completely secure.

Visitors should avoid sending highly sensitive or confidential information through ordinary website forms or live chat unless necessary.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Restrict certain processing

  • Object to certain processing

  • Withdraw consent

  • Request a copy of certain information

  • Request data portability where applicable

  • Lodge a complaint with a competent data protection authority

These rights may be subject to legal exceptions and verification requirements.

13. Rights of European and UK Visitors

If you are located in the European Economic Area, European Union or United Kingdom, applicable privacy laws may provide additional rights concerning your personal information.

Where processing is based on consent, you may withdraw your consent at any time.

Where processing is based on legitimate interests, you may have the right to object to such processing.

If you believe that your personal information has been processed in violation of applicable data protection law, you may also have the right to lodge a complaint with your local supervisory authority.

Squarespace notes that GDPR-oriented privacy notices should explain what information is collected, why it is collected, who it is shared with, retention practices and international transfers.

14. U.S. Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law, these may include rights to:

  • Access personal information

  • Correct inaccurate personal information

  • Delete certain personal information

  • Obtain a copy of personal information

  • Opt out of certain types of processing where applicable

COOLYOUNG Industries does not sell personal information in exchange for monetary compensation.

Requests will be handled in accordance with applicable law and may require identity verification.

15. Children's Privacy

Our website and services are intended for commercial and business users and are not directed to children.

We do not knowingly collect personal information from children through our B2B inquiry services.

If you believe that a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete the information.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

Visitors should review the privacy policies of third-party services before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, service providers or applicable laws.

The updated version will be posted on this page and the “Last Updated” date will be revised accordingly.

We encourage visitors to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise an applicable privacy right, please contact us:

COOLYOUNG Industries

Website: www.coolyoungindustries.com

Email: info@coolyoungindustries.com

Business inquiries: sales@coolyoungindustries.com

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